| Before sending payment or charging a credit card, please
contact us first by E-mail for correct total shipping costs. If you do not want to ship with insurance,
please read YOUR Liability for Loss or Damage.
By placing an order with Smokerstuff you attest that you have read and agree
with the terms stated below.
Please select from the following payment options:
1. Secure Online
Ordering allows you to place your order 24 hrs. a day on our secure server using your VISA,
MasterCard, or American Express card. Information passed from your computer to the secure server is
heavily encrypted for maximum security of all information relayed. Relaying credit card information is
completely safe with our system. All orders placed must contain all the
information asked for. MINIMUM $10 ORDER FOR CREDIT CARDS. Refer to your invoice number in any
further traffic about this order.
2. Cash, Check or Money Order purchases can be made by completing and printing our Order Form. Please mail the order form along with your check or money
order made payable to Smokerstuff to:
|
Smokerstuff
741 Cosby Hwy
Box 129
Newport, TN 37821
USA |
1) Cash (sent certified or registered mail, preferably insured)
2) International Postal Money Order
3) Check drawn on any major US bank
4) Bank transfers (contact us for our bank information)
All purchases must be made using U.S. funds.
Hit HERE for information on International shipping rates.
It is best to contact us by E-mail for a quote on exact
shipping amounts and purchase totals when shipping outside the USA. For more information on
International costs HIT HERE .
| Return Policy: All defective merchandise will be replaced (items are inspected before
being shipped). All other returns are subject to a 15% re-stocking fee - such as you decided you
didn't like it. If you do need to return an item for any reason, please contact us first and we
will arrange a refund. Do NOT initiate a chargeback as it incurs
heavy service charges on our account. We are very understanding and will responsibly handle any
situations. We offer a 30 day no-questions asked return period. Any item returned past the 30 days
is subject to a 30% re-stocking fee. Original shipping charges are not refunded, because they have
been paid out to ship the item to you. |
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| Shipping Policy: We attempt to get out
all orders quickly. We handle a great many Zippo (and other) products and are constantly selling
stock and receiving new stock. If we don't have your item(s) in stock when your order arrives, we
will fill the order as soon as our next shipment arrives. We generally ship out within 3-5 days for
cash, credit card purchases and money orders, but shipping may take longer if the item is out of
stock when your order arrives. Many orders are shipped within 3 days, but it may take as long as two
weeks if you catch us out of stock on an item and between shipments from our suppliers. We deal in
over 1000 different unique items, we attempt to keep well stocked in all items, but there are
still periods where we are temporarily out of stock. Electronic checks require about 5-7 days for
clearing.
We require 14 days clearing time for personal checks, and
depending upon availaibility, orders generally take 14-21 days for personal checks. If you need an
item by a certain date, e-mail us regarding our inventory of current stock items and pay by cash,
money order or credit card.
Loss or Damage: If an item is lost or damaged in shipment,
we will need to file a claim with the Post Office or with whatever delivery service was used to ship
the product. The Post Office will trace and/or initiate an insurance claim ONLY after a certain
period of time has passed from the date the parcel was shipped (30 days for USA shipments and 60 days
for international shipments). In the event of loss or damage we will require a signed statement from
you to begin the process. While loss or damage during shipping is rare, if it does happen we request
that you work with us on getting the insurance claim paid. DO NOT CALL YOUR BANK AND INITIATE A
CHARGEBACK. If you order from us you agree to follow the insurance claim procedure in the event of
loss or damage and you agree to NOT file a chargeback on the purchase. If you can't agree to that
then do NOT place an order with us. We work quickly to resolve any insurance claims. |
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